Privacy Policy
Last Updated: June 2026
At Olivia & Rose London, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.
We process personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Olivia & Rose London is the data controller responsible for your personal information.
If you have any questions regarding this Privacy Policy or how we process your data, please contact us:
2. Information We Collect
We may collect and process the following information:
- Full name
- Billing address
- Delivery address
- Email address
- Telephone number
- Payment information (processed securely by third-party payment providers)
- IP address and device information
- Order history
- Website usage and browsing behaviour
We only collect information that is necessary to provide our services and fulfil the purposes outlined in this policy.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Manage payments, refunds, and returns
- Provide customer support
- Communicate regarding orders and account enquiries
- Improve our website, products, and services
- Personalise your shopping experience
- Prevent fraudulent activity
- Comply with legal and regulatory obligations
4. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
Contract
To fulfil our obligations when you place an order with us.
Consent
Where you have provided explicit consent, such as subscribing to marketing communications.
Legal Obligation
To comply with applicable laws and regulations.
Legitimate Interests
To improve our services, maintain website security, analyse performance, and prevent fraud.
5. Sharing Your Information
We may share your personal information with trusted third parties where necessary, including:
- Payment service providers
- Delivery and logistics partners
- Technology and website service providers
- Professional advisers and legal authorities where required by law
All third-party providers are expected to process your information securely and in accordance with applicable data protection laws.
6. International Data Transfers
Some of our service providers may operate outside the United Kingdom.
Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, tax, and regulatory requirements.
When personal information is no longer required, it will be securely deleted or anonymised.
8. Your Rights
Under applicable data protection laws, you may have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Restrict processing of your information
- Object to certain types of processing
- Request data portability
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us:
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: https://ico.org.uk
9. Cookies
Our website uses cookies and similar technologies to improve functionality, analyse website traffic, and enhance your shopping experience.
For more information, please refer to our Cookie Policy.
10. Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
While no online system can guarantee absolute security, we continually review and improve our security practices.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational requirements.
Any updates will be published on this page together with a revised "Last Updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us:
Olivia & Rose London
Timeless Elegance. Everyday Confidence.