Returns & Refunds Policy
Last Updated: June 2026
At Olivia & Rose London, we want you to feel confident with every purchase. If for any reason you are not completely satisfied with your order, you may request a return in accordance with the policy below.
Contact:
📧 info@oliviaroselondon.uk
1. Eligibility for Returns
Returns may only be requested after the item has been delivered and received.
To qualify for a return, items must be:
- Unworn, unused, and unwashed
- In their original condition
- Returned with all original tags and packaging
- Free from damage, stains, fragrances, or signs of wear
Items may be tried on for fit and size, but must not be used beyond reasonable inspection.
Returns that do not meet these conditions may be refused.
2. Return Period
You may request a return within 14 calendar days of receiving your order.
To initiate a return, please contact our customer support team at:
Please include your order number and reason for the return in your email.
3. Return Procedure
Once your return request has been reviewed and approved, we will provide detailed return instructions, including the appropriate return address.
Customers are responsible for arranging the return shipment and covering any applicable return shipping costs.
For your protection, we strongly recommend using a tracked shipping service, as we cannot accept responsibility for parcels lost during transit.
4. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Refunds are typically processed within 14 calendar days after the returned item has been received and approved.
Please note that processing times may vary depending on your payment provider.
5. Shipping Responsibility
Customers are responsible for providing accurate shipping information when placing an order.
If you notice an error in your delivery details, please contact us as soon as possible at:
We cannot guarantee modifications once an order has entered processing.
6. Return Shipping Costs
Unless otherwise required by applicable law, return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable.
7. Contact Us
If you have any questions regarding returns, refunds, or your order, our customer support team is happy to assist.
Olivia & Rose London
Timeless Elegance. Everyday Confidence.