Terms & Conditions
Last Updated: June 2026
These Terms & Conditions apply to all purchases made through the Olivia & Rose London website.
Contact:
📧 info@oliviaroselondon.uk
1. Introduction
These Terms & Conditions govern the relationship between Olivia & Rose London and any customer placing an order through our website.
By accessing our website and placing an order, you agree to be bound by these Terms & Conditions.
2. Acceptance of Terms
By completing a purchase, you confirm that you have read, understood, and accepted these Terms & Conditions in full.
3. Product Information
We make every effort to ensure that product descriptions, images, sizing information, and other details are accurate and up to date.
However, slight variations in colour, appearance, or design may occur due to screen settings, photography, or manufacturing processes.
4. Orders & Payment
Orders are processed only after full payment has been successfully received.
Available payment methods may vary depending on your location and will be displayed during checkout.
We reserve the right to refuse, cancel, or limit any order in cases of suspected fraud, unauthorised transactions, or payment issues.
5. Pricing
All prices displayed on our website are shown in the applicable currency at checkout.
While we strive to ensure pricing accuracy, we reserve the right to amend prices at any time. Any changes will not affect orders that have already been confirmed.
6. Shipping & Delivery
Order Processing: 1–3 Business Days
Estimated Delivery: 3–7 Business Days
Delivery times are estimates and may vary depending on destination, carrier performance, public holidays, weather conditions, or other circumstances beyond our control.
While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur.
7. Right to Cancel (UK & EU Consumers)
If you are a consumer located within the United Kingdom or European Union, you may have the right to cancel your order within 14 calendar days from the date you receive your goods, subject to applicable consumer protection legislation.
To exercise your cancellation rights, please contact:
For further information, please refer to our Returns & Refund Policy.
8. Returns & Refunds
Details regarding return eligibility, return procedures, and refund processing can be found in our Returns & Refund Policy.
Where applicable, approved refunds will be issued to the original payment method within 14 days of receiving and inspecting the returned goods.
9. Delivery Responsibility
Customers are responsible for providing accurate delivery information at checkout.
Once an order has been delivered to the address provided and confirmed by the carrier's tracking information, responsibility for the goods transfers to the customer.
If you notice an error in your shipping details, please contact us as soon as possible.
10. Intellectual Property
All content featured on this website, including but not limited to text, images, graphics, logos, designs, branding, and website content, remains the property of Olivia & Rose London and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
11. Complaints
We value customer satisfaction and take all concerns seriously.
If you have a complaint regarding our products or services, please contact us at:
We aim to respond to all enquiries within 5 business days.
12. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising under these Terms shall be subject to the jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws provide otherwise.
Olivia & Rose London
Timeless Elegance. Everyday Confidence.